30 March 2012

Modern Life is Rubbish

Well, not all of it, obviously. I'm not advocating we go and set up camp in the woods. I like my flushing toilet too much for that... and Come Dine With Me. I'd hate to miss that.

What I can't stand is being contacted by or having to contact any call centre.

When they call you it's always a bad time. The poor sap on the other end of the line asks how you are. They don't care. I'd prefer it if they said 'I'm from British Whatever and I'm calling about increasing your monthly direct debit'. They don't do this. They first ask you to confirm who you are. 'BUT YOU RANG MEEEEE!' I cry, trying not to shout. Failing.

The worst calls are from energy suppliers asking why you left them. My answer is 'because you keep ringing me'. I try to be polite, I honestly do. But it's hard. The conversation usually ends with me calming down and kindly asking them to remove me from their list. This never works.

It's even worse when you try to contact these behemoth corporations. We moved house twice last year. That's two lots of moving house type phone calls. This process reduced me to tears. If you don't have your account number you may as well not bother calling, as I found to my annoyance.

Why can't my call be answered by a person, when that person is ready to answer? I'm paying for the call, I just want to talk to a person. I don't want to be told that they are currently experiencing a high volume of calls and I'm being held in a queue. That's not good customer service, that's just pants.

Automated answering service:
"Hello, you're through to British Whatever. Listen carefully to the following options..."

None of the 17 options are any good to me whatsoever.

Me, crying:
"Oh for crying out loud. I JUST WANT TO TALK TO SOMEONE. AAARRRRGGGGHHH".

It's not all doom and gloom. I do have a sneaky top tip for getting through to a person. Crying and shouting at the machine does nothing. When you're given the list of options, pretend you're a new customer and you'll get through to a jolly person in no time. I did this once when I wanted to change my Sky package and saved myself 40 minutes.

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4 comments:

  1. I hate those automated services. I wanted to pick up a parcel that was delivered yesterday but couldn't speak to anyone to find out where it was. grr it's so annoying. x

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  2. I can't stand automated systems either. To their credit some companies have started to get rid of them as I think they realise customers start leaving. T-mobile used to have a dreadful automated system (the only way to get through was to select option to 'leave T-mobile'!) but now I notice they answer straight away. That's competition I guess, something BT might learn one day.

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  3. Hahaha! I feel your frustration on the whole moving house thing - once department has no idea what the other is doing! As for those that call you unsolicited, you might like to tell them my mother's newest discovery. "Oh I just tell them I'm over 80 then they can't get off quick enough!"

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  4. I think that the picture of the decaying phone box is a reflection of the state of our country today... so sad :(

    As a contrast, I've put a link in my name to a picture of a Bee Fly that I saw in my garden last week.

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